We stand behind every product we sell — but we also know a big purchase like a massage chair is a big decision. That's why we offer a 30-day, hassle-free return window on most items, for any reason.
If something isn't right, contact our customer service team at (704) 486-2384 and we'll get you a Return Authorization (RA) number and next steps.
The Basics
- 30 days from your ship date to decide.
- Applies to the contiguous US only — not Alaska, Hawaii, Puerto Rico, or international orders (return freight to these areas typically runs $800–$1,200 each way).
- Item must come back in its original packaging, with all parts, hardware, controllers, and accessories included. No original box? Suitable repackaging is required, and white-glove pickup fees may apply.
- White-Glove Delivery is non-refundable. If you return a chair that had white-glove delivery, a white-glove pickup fee applies.
- Products returned improperly, or without prior authorization, will not be accepted.
Restocking & Return Shipping Fees
Since we cover the cost of shipping your item to you, return shipping (both directions) and a restocking fee apply to all returns:
| Supplier / Brand | Restocking Fee |
|---|---|
| Cozzia-Svago, JP Medics, Osaki, Titan, AmaMedic, Kyota-Infinity | 15% |
| Johnson Brands (Synca, Johnson, Inner Balance Wellness) | 20% |
| Osaki/Titan exchanged chair, if later returned | 25% |
| Medical Breakthrough | 25% |
Restocking fees and shipping charges are set by each supplier and are subject to change without notice. Refused shipments are treated as returns and are subject to the same fees.
Exchanges
Osaki/Titan chairs come with one free exchange if you're not satisfied with your original chair. If you later return the exchanged chair, a 25% restocking fee plus any applicable finance and shipping fees will apply.
Cancellations
All cancellations — whether or not the order has shipped — are subject to:
- A 3% cancellation fee (non-refundable), plus
- A $20 processing fee
These cover fees we're charged regardless of order status; they aren't a markup — they're 3rd-party merchant, vendor, and freight charges we're required to pass through. If your order has already shipped, you're also responsible for actual return shipping and any re-consignment charges. Refunds are issued only to the original payment method used at checkout.
Damaged or Defective Chairs
If your chair arrives with a genuine quality issue, we'll work with you directly on a repair, replacement, or exchange at no cost to you. If you decline these options in favor of a standard return, normal restocking and two-way shipping fees will apply.
Item Arrives Not Working or Missing Parts
If your chair isn't working correctly and doesn't appear to have been damaged in shipping, this is typically covered under the manufacturer's warranty rather than our return policy. There should be warranty paperwork inside the original box explaining how to file a claim directly with the manufacturer. If you can't find it, contact us and we'll point you to the right place.
You Received the Wrong Item
Contact us immediately (within 48 hours) with photos of what you received. We'll work with the vendor to make it right — either by arranging return of the wrong item and shipment of the correct one, or in some cases, an alternative resolution at the vendor's discretion. Standard return packaging requirements (above) apply to the incorrect item being sent back.
Unable to Accept Delivery
If you're unable to accept a scheduled freight or white-glove delivery and the item is refused, the carrier will return it to us. You'll be responsible for the original shipping cost, return shipping cost, and any fees the freight carrier assesses — these will be deducted from your refund. Contact us as early as possible if you need to reschedule; we're glad to help find a workable time.
Items Not Eligible for Return
- Luraco i9 Max Billionaire Edition and Luraco i9 Max Royal Edition — due to factory personalization, these are final sale.
- Refurbished / Open Box / Certified Pre-Owned chairs — final sale for buyer's remorse; damaged units on arrival will still be replaced.
Summit to Sea Hyperbaric Chambers — Special Terms
Summit to Sea offers a 15-day return window from delivery, provided the chamber comes back in its original, as-delivered condition. If it's returned damaged, dirty, or missing components, a charge will apply to restore it to original condition, and you're responsible for return shipping.
In addition to Summit to Sea's terms, we also apply:
- A 20% restocking fee
- Original shipping charges (not refunded, per Summit to Sea's policy) plus return shipping costs
Refunds are issued once the chamber is received and confirmed to be in its original condition.
Medical Breakthrough Chairs — Special Terms
Medical Breakthrough chairs follow a shorter, stricter window:
- You have 7 days from delivery to decide and request an RA number.
- The chair must go back in its original packaging, strapped to the original pallet, ready for freight pickup. If you no longer have the original packaging, it can be purchased for $550 (includes all pads and boxes) — customers are responsible for keeping this packaging.
- A 25% restocking fee applies regardless of any terms offered at time of purchase, along with all freight and white-glove charges.
- Refunds are issued after the chair is received back and inspected, provided it's in resalable condition with all original documentation, and shipped within 30 days of the RA being issued.
Right to Refuse or Cancel an Order
We reserve the right to refuse or cancel an order at any time — for reasons including product/service availability, a pricing or description error, an issue with the order itself, or suspected fraud or unauthorized/illegal activity.
Color Disclaimer
We do our best to accurately represent product colors on our website, but your screen's settings may cause slight variation from the physical product. Purchases are made based on the appearance shown and described; returns are not accepted for color or general buyer's remorse outside the standard return terms above.
A Note on Manufacturer Policies
Manufacturer return, warranty, and shipping policies can change without notice. We do our best to keep this page current, but if anything above is out of date or a specific manufacturer's policy differs, the manufacturer's most current policy governs.
All prices are estimates and subject to change. In the rare case a vendor raises a price after your purchase, we'll notify you and let you choose to accept the new price or cancel your order.
Questions before you buy, or need help with a return? Call us at (704) 486-2384 — we're on your side and want to make this easy.